WHY US?

Genesis Reference Laboratories (GRL) was founded in 2018 in Orlando, FL. Since then, it has changed management to involve the dynamic team that runs it now. In the beginning, there were only two lab staff and one accessioner, and the majority of testing consisted of only toxicology.

Over our short history, the leadership built a collaborative and dominating team that turned into the dynamic company you see today. This exceptional growth predominantly happened during the COVID-19 pandemic, and today we offer a comprehensive testing menu. This push helped us become the leading example of excellence in our industry. Our team is built to bring accurate and quick test results to ensure that every patient gets the best individualized treatment.

We are a very successful organization with over 120+ employees nationwide and we offer over 150+ tests in Molecular and Toxicology the good news is that we are still growing and expanding nationwide.

The mission of Genesis Reference Laboratories is to combine accuracy with integrity to supply healthcare professionals with clinically actionable data, in order to improve patient outcomes and our vision is to be the leader in diagnostic testing by redefining excellence through accuracy, compassion, and high-quality innovative solutions.

We are a national lab presence with a local feel!

JOB DESCRIPTION

Answering phone calls including but not limited to: Patient billing, insurance-related questions.

Documenting customer interactions including phone calls, emails, inquiries, complaints or comments in appropriate systems.

Processing patient payments and handling credit card information.

Follow HIPAA, confidentiality, and compliance policies and procedures.

Returning phone calls, voicemails and responding to emails.

Sort and process mail.

Triage calls and tickets when appropriate.

Coordinate CIP issue resolution working closely with the sales team.

RCM billing-related projects.

REQUIRED QUALIFICATIONS

Strong customer service skills

Professional communication both written and verbal

Problem solving and critical thinking

Strong attention to detail

Ability to multitask, prioritize, and follow through on projects and assignments

Flexible and adaptable to change with business needs

Computer literacy and proficient with Google documents

Experience using Revenue Cycle Software and Excel

Independent self-starter

Reliable and dependable attendance

Bilingual in English and Spanish (a plus, not requirement)

PREFERRED QUALIFICATIONS

Microsoft

WPM 40+

Experience with compliance and confidentiality standards

BENEFITS

-Generous PTO, Sick and Holiday Policy

-Competitive Compensation

-Flexible Hours and Schedule

-Company Fun Events

-Professional Development

-401k Matching

-Inclusive Culture

-Fun Environment

-Weekly pay on Fridays

-Dog Friendly

Genesis Reference Laboratories is a Drug-Free and Smoke-Free Workplace & EOE including Disability/Veteran.

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